Online shop terms & conditions

Welcome to the SMUG website Terms and Conditions for use. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.

Before you place an order, if you have any questions relating to these terms and conditions please contact us by e-mail at, or call us on +44(0)2073540253 between 11am – 6pm Wednesday - Saturday.


You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.


You warrant that:

· The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

· You will notify us immediately of any changes to the Personal Information by contacting us by e-mail at, or calling us on +44(0)2073540253 between 11am – 6pm Wednesday - Saturday.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your Personal Information.

Our rights

We reserve the right to:

· modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or

· change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.

Purchase of products


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Description of products

Each product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted.

Please note that orders are only classed as accepted once we have contacted you via email to confirm we are processing your order.

Web cancelation policy & returns

We want you to be happy with your purchase. If you're not, just return the product with your proof of purchase to us at our shop at 13 Camden Passage, London, N1 8EA, following the instructions above, and we'll exchange or refund it.

If you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. Please be sure to return your item to us by post or by hand within 14 days of placing your order. Delivery charges are non-refundable.

Proof of purchase

If you return a product bought online to our shop in person for refund but don't have your original till or gift receipt, order confirmation or delivery note, we will be unable to refund your item. Please bring proof of purchase with you to receive your full refund.

Condition of returns

Returned items must be in perfect condition. Please do not remove any tags or packaging. If an item is not in it’s original condition and packaging you will not be eligible for a refund. This excludes faulty items.

Shop returns policy

For your information, the returns policy for items purchased in our 13 Camden Passage shop differs from that outlined above.

Sale items purchased in the shop are non exchangeable or refundable.

Non sale items purchased in the shop which remain in perfect sellable condition, retain their packaging and labels and are accompanied with a till receipt can be exchanged within 28 days of purchase.

Vintage items purchased in the shop are sold as seen and are non exchangeable or refundable.

This does not affect your statutory rights.

Company registration

Lodeveans Limited Trading as SMUG

VAT number: 884 2565 89 GB
Company registration number: 05197596
Registered address:: 5 Canonbury Place, Islington, London, N1 2NQ, UK